Terms & Conditions

Welcome to My Shoe Clinic. By booking a service through our website, mobile app, phone, WhatsApp, customer support team or physical outlets, you agree to these Terms & Conditions.

Our aim is to provide clear pricing, professional service, safe handling of your products and a fair solution whenever a genuine service issue occurs.

You can book My Shoe Clinic through our website, mobile app, WhatsApp, customer support, phone or physical outlets. You can also call 9739980333 and our team can create the booking for you.

We provide free pickup and delivery across eligible areas of Bengaluru. Free pickup and delivery also applies to approved eligible return orders for re-cleaning or repair rework.

Every product is different. Before repair, replacement or restoration work, we may inspect the material, construction, existing damage, sole, stitching, leather, lining, hardware and overall condition.

Our Service Manager may contact you to explain the recommended work, expected result and applicable price.

In rare cases, branded or unusual products may require special leather, sole, colour, hardware or another replacement material that costs more than the standard option. If the price changes, we will inform you before carrying out the additional work and proceed after your confirmation where approval is reasonably required.

We want you to be satisfied with your cleaning service. If you are not satisfied after receiving your product, request a return online or call 9739980333 and our team will arrange it for you.

Where further cleaning is reasonably possible, our team will inspect and clean the product again. Genuine eligible cases may be returned more than once when reasonably required.

We use a cleaning process suitable for the material and condition of the product. However, some conditions cannot always be completely removed or reversed.

We will not use an unsafe cleaning method simply to remove a stain if doing so could seriously damage the product.

My Shoe Clinic provides professional shoe repair and restoration through experienced repair specialists, including professionals with more than 10 years of experience in shoe repair and restoration.

If you are not satisfied with an eligible repair service, contact us or request a return. For an approved repair complaint, return pickup is free, our team will inspect the problem, eligible workmanship issues will be corrected or reworked without an additional service charge, and delivery back to you will be free.

Warranty does not normally cover normal wear and tear, accidents, misuse, pet damage, water or chemical damage, unauthorised alteration, work performed by another repair provider, or damage unrelated to our completed service.

Before handing over a product, please remove cash, jewellery, documents, electronics, removable valuables and personal belongings.

Please inform our team about known previous damage or major repair where relevant. If your product is exceptionally expensive, rare, collectible or has unusual sentimental value, please inform us before service.

Service time depends on the work required. Routine cleaning may be completed faster than sole replacement, complete leather replacement, colour restoration, structural repair or services requiring special materials.

We take reasonable care of products while they are with My Shoe Clinic. Products may move between our pickup, cleaning, repair, quality-control, packing and delivery teams as reasonably required to complete the service.

Our customer support team is available during working days to assist with bookings, pickup, order status, repair status, delivery, price confirmation, returns and warranty questions.

If you need to cancel a service, please contact us as early as possible. Where work has not started and no special material has been ordered, cancellation can normally be processed easily.

If customised material has already been purchased or approved work has already started, our team will explain the available options. Any approved refund will be handled according to the circumstances of the service and applicable law.

Our customer support and service teams are here to help resolve genuine concerns. We request customers to communicate respectfully with our employees.

Abusive language, obscene language, threats, harassment, discriminatory comments or repeated verbal abuse will not be accepted.

In serious or repeated cases, My Shoe Clinic may end the call or chat, restrict communication to an appropriate channel, refuse future service where legally permitted, or take appropriate action regarding threats or unlawful behaviour. An existing legitimate service complaint will still be handled according to our service obligations and applicable law.

My Shoe Clinic has been serving Bengaluru since 2011. These Terms apply to services booked through our website, app, customer support, phone and other approved booking channels.

These Terms do not remove any rights available to customers under applicable Indian law. My Shoe Clinic may update these Terms when required because of changes to services, policies, operations or applicable law.

Our business address and additional contact information are available on our Contact Us page.